We are committed to make your shopping experience
with us enjoyable as much as possible. Please kindly take some time to read
these Terms & Conditions (T&C) prior to using the site (www.aliffbata.com). Your use of the site
indicates you acknowledged, understood and agreed to abide to these T&C.
Information
We are KUMPULAN ALIFFBATA EMPIRE, a registered
company in Malaysia, with registration number MA0261035-T and our registered
office address is No.35, Jalan Pulau Lumut U10/76G, Taman Alam Budiman, 40170 Shah
Alam, Selangor, Malaysia.
We can be contacted by aliffbata@aliffbata.com
Order
- You may place your order by completing and
submitting the order form in our site. An order number will be given with
every success order placed.
- You are responsible for the accuracy of all
orders and the information given in the order. Please double check your
order detail before confirming the order.
- We reserve the right to decline any request of
amend order if the order has already processed.
- Combine order is strictly not allowed. All
orders are shipped out according to order number.
Payment
- We accept payment via PayHalal (Local
Internet Banking, Credit/Debit Cards and e-Wallet), Bank Transfers and Cash
Deposits.
- Please complete the payment and provide
payment notification to us within 24 hours upon order place as all unpaid
orders will be automatically cancelled after time limit.
- If your order is cancelled due to no payment
notification done in time limit, refund would only be done as store
credit, no cash refund is allowed.
- The price payable by you for the product shall
be the price of the product listed for sale as stated on the Site at the
time your order is transmitted to us through the Site. We reserve the
right to amend the price of any product at any time without given any
reason or prior notice. No refund will be allowed if the purchase item is
available on sale thereafter.
Delivery
- Shipping fee of your order will be displayed
to you on our Site. Or you may also refer to our Shipping and Delivery
shopping guide.
- Our mailing day is Monday to Friday, excluding
weekend and local public holiday.
- Ready stocks order will be mailed in 1-3
working days upon payment verification.
- All orders are shipped out according to order
number, no combined order is allowed.
- Once the tracking number is emailed to you,
your parcel is under the responsibility of our third party postage service
provided, any delay or lost parcel happened is beyond our control.
- Please contact us via email, we will make reasonable
effort to assist you for lost parcel.
- For international order, import duty and
custom taxes might be charged when it reaches destination country and
recipient must be responsible for it.
Bounced Parcel
- We will contact via email if we receive any
bounced parcel bearing their name.
- Cost of re-delivery charged will be borne by
customer
- We reserve the right to decline the request to
combine new order with bounced parcel.
- Bounced parcel that are unclaimed after 90 days will be deemed as ALIFFBATA’s property and no
compensation will be done as sufficient response time has been given.
Defect
We try our best to provide accurate information in
our product description for the purchase through Site. However, we do not
warrant that product description or other content on the Site are accurate or
error free.
- Product might vary slightly from the pictures
due to studio lighting conditions, or variances in computer screen
calibration and different tech device specifications. Please kindly allow
20% of this colour variance. Request for return as defect item due to this
reason will be rejected.
- Minor variation in measurement (1-3cm) is not
considered as defect.
- Minor imperfection (small black dots/ small
stain/loose thread below 1cm) which are not obvious and doesn’t affect the
whole appearance of item will not considered as defect.
Please contact us at aliffbata@aliffbata.com if you
believe you have received a defective product within 10 working days with your
order number and photo of defect part.
Free door to door pickup service will be
provided if the item acknowledged to be defective. Item returned must be
unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece
is no longer available, gift card with no expiry date will be issued.
Return
- Return must be done within 10 working days
upon receiving your order.
- Returns are provided for all items.
- Item in sales category is strictly not allowed
to return or exchange.
- Promotion items is allowed to return. A gift
card equivalent to the discounted purchase price of the promotion item(s)
returned will be issued. Items which have sizes may request exchange to
suitable size. All shipping fee will borne by customer.
- New in items only allowed to return. Same
value of gift card will be issued once received return parcel.
- Return must be done for an item(s) in its
original condition (tag attached, unworn, unwashed and unaltered).
- Must complete and enclose the return form with
your returned items.
- We reserve the right to reject any returned
item if it doesn’t meet all mentioned conditions.
- Refund would only be done as gift card,
strictly no cash refund is allowed.
- Gift card can use in multiple times, balance
can be use in next purchase and must be redeemed within 90 days from the
date of issued.
- You are responsible for the shipping cost and
custom duty of returned item.
- You are responsible for the item until it
reaches us and kindly retain all proof of mailing until an acknowledgement
has been sent.
ALIFFBATA reserves the right to make amendments to any of the above
Terms & Conditions at any time without prior notice. Please check back
frequently to see any updates or changes to our T&Cs. Your continued use of
the Site indicates your assent to the T&Cs as posted.